How do I process the iontodry warranty?
Warranty conditions
1. Start a session in the DRIOSEC panel. You must register if you don’t have an account.
2. Activate the warranty if you did not do so at the time of purchase. Select where you bought the product (in some cases you will have to attach the purchase invoice).
3. We will send you an email confirming the activation of the warranty.
4. Process the complaint: enter your serial number, select the warranty you wish to apply, the cause and other remarks.
5. You will receive an email from the DRIOSEC team within the next 72 hours with the steps to follow to process your complaint.
All iontodry equipment is covered by a 3 years product warranty.
If you did not buy your iontodry from the www.driosec.com website, you must attach the purchase invoice to activate the warranty.
Each iontodry is unique and identified via a serial number found on the bottom of the control unit.
This identification number gives DRIOSEC full manufacturing and quality control traceability over equipment parts.
DRIOSEC provides you with a warranty activation service with the following objectives:
- Provide personalised customer service.
- Streamline complaints.
- You will receive a confirmation email once you have activated the warranty. After this point, you do not have to keep your purchase invoice or receipt.
Warranty cover
- Iontodry is guaranteed for 3 years under normal use conditions. The warranty takes effect the day you purchase the equipment.
- Any manufacturing defect proven by the authorised distributor’s technical service team or DRIOSEC technical service.
- Repair and replacement of faulty parts by others in good condition and for the same use, in addition to labour.
Warranty activation
- The iontodry warranty only applies to the original purchaser and is therefore non-transferable.
- The iontodry warranty applies if there is no damage to the equipment due to misuse.
- The iontodry warranty applies when the product is used in accordance with the recommended instructions for use and the recommended care and maintenance is performed.
- The iontodry warranty applies only when original parts are used.
- All warranties are subject to the DRIOSEC technical service’s decision regarding the nature of the failure, following an exhaustive study of the part concerned.
- The warranty refers solely to the replacement of faulty parts and does not cover any personal damage that may directly or indirectly arise from failure during use.
- Complaints covered by the iontodry warranty must be channelled via official distributors or the DRIOSEC customer service desk.
- You have one week following receipt of delivery to file a product complaint if there is any problem or parts were damaged during transportation.
Warranty exclusion
- The warranty does not apply to breakages or faults arising from negligent use of the equipment, the mounting of non-original parts or accessories or inadequate handling or maintenance operations.
- The warranty does not apply when the damage is caused by the involvement of a third party or is the result of a deliberate error.
- The warranty does not apply when the damage is the result of not following the recommendations in the handbook that comes with the product (care, maintenance and use).
- The warranty does not apply when the product has been subjected to modifications outside of authorised technical centres and/or when original parts have been replaced by parts not authorised by the manufacturer.
- The iontodry warranty does not cover perishable parts or regular wear and tear, such as the aluminium electrodes, foam pads, etc., nor labour to replace them.
- The iontodry warranty does not cover damage caused by fire, lightning, storms, vandalism, non-secured transportation or accidents.
Warranty terms and conditions
| Part | Warranty | Failure |
| Control unit | 3 years | Malfunction |
| Battery | 3 years | Capacity <80 % |
| Treatment unit | 3 years | Malfunction |
| Wiring | 3 years | Malfunction |
The iontodry warranty is activated via the serial number found on the bottom of the control unit (MC00XXXX).